1. General terms and conditions webshop
Article 1: Identification and contact details of the company
Name: Jossy Reynvoet - Bitless Art of Riding
Legal form: General Partnership (GP/VOF)
Registered seat's address: Asserweg 33, 3690 Zutendaal (Belgium)
Enterprise number: 1005.375.801
Legal Entities Register Antwerp, Hasselt division
VAT-number: BE 1005.375.801
Email: info@jossy-reynvoet.com
Phone: +32 (0)478 36 24 45
Webshop: https://www.bitless-art-of-riding.com/webshop/
Article 2: Validity, notification, and acceptance
2.1 These general terms and conditions form an integral part of and apply to all offers and orders via the webshop (https://www.bitloze-academische-rijkunst.be/webshop/) of Jossy Reynvoet - Bitless Art of Riding GP/VOF (hereinafter “We”, “Us”, “Our”), and the buyer (hereinafter “You”, “Your”, “The customer”), to the exclusion of any general or special conditions of the customer.
2.2 By placing an order on our webshop, you explicitly declare to have knowledge of these general terms and conditions and to accept them. We strive to provide you with sufficient opportunity to consult the general terms and conditions and thus to accept them. You can consult these general terms and conditions freely at any time via the website. Where possible, we will also explicitly refer to the conditions upon confirmation of orders and payments as well as when using the website, whether or not via a clickable link and/or with a mandatory click action.
2.3 Any nullity or invalidity of one of these conditions does not entail the nullity of the other clauses or of the agreement. The invalid or void provisions must then be read as a valid provision whereby the result lies as close as possible to the intended result of the invalid or void provision.
2.4 If a separate written agreement is concluded between us and the customer, the provisions of the separate agreement shall take precedence over these general terms and conditions, insofar as we have consented to this in writing. These general terms and conditions shall then serve as supplementary law, insofar as applicable.
2.5 The Dutch-language conditions prevail over any translations.
Article 3: Offer and conclusion of the agreement
3.1 The offer is valid while stocks last and can always be adjusted or withdrawn by us. If a product or promotion has a limited period of validity or is subject to specific conditions, this will be explicitly stated in the offer.
3.2 We are not responsible for incorrect displays of offers, services, or prices due to incomplete information, printing errors, deviating color representation, or information that is outdated. Despite the fact that the online catalog on the website is compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. We are not bound by manifest mistakes or errors in the offer. We are in no case liable for manifest material errors, typesetting, or printing errors. Images may contain elements that are not included in the price and colors may deviate from reality because they depend, among other things, on screen settings of the user.
3.3 When you place an order via our webshop, you are redirected to our payment environment. The agreement is concluded after we have received confirmation of your payment and we send you an order acceptance. Accepted orders will be confirmed by us to you by means of an order and payment confirmation per e-mail.
3.4 We reserve the right to accept or refuse orders at our own discretion. Orders originating from a customer with whom a dispute exists or from a profile that appears fraudulent or from which a serious shortcoming of the customer is evident, may always be canceled or refused by us.
Article 4: Gift vouchers
4.1 We offer the possibility to purchase gift vouchers via the website. Gift vouchers are valid for a period of 1 (one) year from the date of purchase. Redemption for cash or reimbursement in the event of loss or damage is not possible.
4.2 Gift vouchers can be redeemed on the webshop (https://www.bitloze-academische-rijkunst.be/webshop/) for the purchase of eligible products - if a product is not eligible, this is always displayed with the respective product on the website. A gift voucher cannot be used to purchase another gift voucher.
4.3 Gift vouchers can only be used before the order and cannot be used retroactively.
4.4 It is not possible to use a gift voucher partially. The value of the gift voucher must be equal to or lower than the total amount of the order. If the purchase amount is lower than the value of the gift voucher, the order cannot be completed. The remaining amount of the gift voucher cannot be saved and will not be refunded.
Article 5: Delivery of orders
5.1 Products can be collected at Asserweg 33, 3690 Zutendaal (Belgium) or delivered to the home.
5.2 We always observe the greatest possible care in the execution and delivery of orders. For delivery, we always work with recognized courier services.
5.3 The place of delivery is the address that you indicated when placing the order. Incorrectly provided delivery addresses are your own responsibility and may lead to extra costs. So check this carefully!
5.4 The delivery of the products will take place as far as possible within the time frame communicated in the individual order confirmation. We always strive to deliver the products as quickly as possible, in any case no later than 30 (thirty) days after placing your order.
5.5 If you have not received the products within 30 (thirty) days after placing the order, you must inform us of this in writing. You can do this by contacting us via e-mail at info@jossy-reynvoet.com. An additional delivery period will then be agreed upon that is reasonable given the circumstances. If we have still not been able to deliver the products within that additional period, you have the right to cancel the order. We will then reimburse all costs already paid, including any standard shipping costs paid.
5.6 We reserve the right to carry out partial deliveries.
5.7 We reserve the right to charge shipping costs. If these costs are charged, they will always be clearly displayed before you place an order.
5.8 The risk of the product passes at the moment that you, or a third party designated by you, who is not the carrier (for example a neighbor), takes physical possession of the products.
5.9 If you have opted for collection of the goods, the order remains available for 14 (fourteen) calendar days starting from the date on which we informed you that your order is available for collection. In the event of exceeding the term, we will remind you of the agreed collection free of charge. From the 7th (seventh) calendar day after this reminder, we may charge costs for the storage of the products or take back possession of unpaid products without being liable to you for any compensation.
Article 6: Legal right of withdrawal (returning orders)
6.1 Upon the purchase of goods via our website, you have the possibility to dissolve the agreement without giving reasons during 14 (fourteen) days. This term starts on the day after receipt of the product by or on behalf of the customer.
6.2 Please note! The right of withdrawal does not apply (pursuant to Article VI.53 WER) to:
- the delivery of goods manufactured according to specifications of the consumer, or which are clearly intended for a specific person (for example custom-made rope halters);
- the delivery of goods that spoil quickly or have a limited shelf life;
- the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
- the delivery of goods which, after delivery, are by their nature irrevocably mixed with other products;
- the delivery of sealed audio and sealed video recordings and sealed computer software of which the seal has been broken after delivery;
- digital products such as online courses, e-books, whitepapers, webinars, digital training, and videos, when the customer has explicitly agreed to the start of the performance of the agreement before the end of the cooling-off period and he/she has acknowledged losing the right of withdrawal when granting this consent.
6.3 You must in any case notify us of the decision to withdraw (to return) before the withdrawal period has expired, via an unequivocal statement. You can do this by sending an e-mail to info@jossy-reynvoet.com containing the details of your order and clear mention that you wish to return your order. You may use the model form in Annex 1 for this purpose, but are not obliged to do so.
6.4 You must return the products within a period of 14 (fourteen) days after notification of your decision to withdraw to Asserweg 33, 3690 Zutendaal (Belgium). The products must be returned undamaged, in original condition and if possible, in original packaging. The costs of return are at your expense and you must therefore pay these yourself.
6.5 We reserve the right to first check the returned products and to charge for any depreciation resulting from the handling of the products by you that went further than was necessary to determine the nature, characteristics, and functioning of the products (for example scratches, damage, etc.).
6.6 Have you registered a return and sent the products back to us? Then we will refund all payments received up to that point, including shipping costs paid by you, within a maximum of 14 (fourteen) days after we have received all products, or until you have demonstrated that they were returned (for example via a track-and-trace code), whichever time falls first. For the refund, use will be made of the same means of payment as chosen by you when paying for the original order.
Article 7: Legal warranty
7.1 You are entitled to a warranty of 2 (two) years, starting from the delivery of the products. If you identify a defect, you must inform us of this within 2 (two) months from the day on which you identified the defect. You are then entitled to the free repair or the free replacement of the ordered product. If free repair or replacement is impossible or would entail disproportionate costs, you are entitled to a refund of the amount paid.
7.2 The warranty does not apply if:
- it concerns damage resulting from normal wear and tear;
- you have repaired and/or modified the delivered products yourself or had them repaired and/or modified by third parties;
- the delivered products have been exposed to abnormal circumstances or are otherwise treated carelessly or handled in conflict with our instructions and/or on the packaging;
- the defect is wholly or partially the result of regulations that the government has set or will set regarding the nature or quality of the materials used.
7.3 The legal warranty of conformity also applies to the purchase of digital products. We guarantee that the digital products correspond to the description on the webshop, are suitable for the intended use, and possess the functionality and compatibility as described at the time of purchase.
7.4 We provide the necessary (security) updates to keep the digital products conform during the period you can reasonably expect from us, depending on the nature of the product. However, this warranty does not cover defects that are solely the result of the hardware or software environment of the customer (for example the use of an outdated web browser, operating system, or a poor internet connection), insofar as we have clearly communicated the minimum system requirements in advance.
7.5 If a digital product shows a defect (for example a video that no longer plays due to an error on our server), you must inform us of this as soon as possible. In the first instance, you are entitled to have it brought into conformity free of charge (e.g. repairing the defective video link or re-granting access). If this is impossible, entails unreasonable costs, or cannot be resolved within a reasonable term, you are entitled to an appropriate price reduction or the dissolution of the agreement for that specific digital product.
Article 8: Prices and payment terms
8.1 All prices that we communicate to you, whether or not verbally or via our website, social media, e-mail, or any other channel, are in euros and include VAT. Temporary offers, any shipping costs, import duties, taxes, excises, and any other additional costs or offers that occur under specific conditions are not included in the price and are displayed separately.
8.2 Orders must, unless otherwise agreed, be paid immediately via the website when placing the order - this can be done via the various payment options provided by the payment provider. After placing and paying for an order, you will always automatically receive an invoice per e-mail.
8.3 In the event of exceeding the payment term, for whatever reason, we may start a collection procedure, whether or not via an external party to whom we transfer the necessary customer data for this purpose. You remain bound in any case to a full compensation of the extrajudicial and/or judicial collection costs.
8.4 Invoice collection from consumers in accordance with Book XIX of the Code of Economic Law: After exceeding the payment term, the Participant-Consumer receives a free payment reminder and a term of 14 calendar days to settle the outstanding amount. No costs are charged for this first payment reminder. Upon exceeding the term stated in the payment reminder, the following collection costs become due:
- Default interest cf. Art. 5 of the Act of 2 August 2002 on combating late payment in commercial transactions: This is the interest at the reference interest rate increased by eight percentage points and rounded up to the higher half percentage point.
- One-off fixed penalty clause:
- €20.00 for claims less than or equal to €150.00
- €30.00 + 10% on the outstanding amount in the bracket between €150.01 and €500.00
- €65.00 + 5% on the outstanding amount in the bracket from €500.01 with a maximum of €2,000.00
8.5 Invoice collection from enterprises: In the event of late payment, the amounts due will be increased by operation of law and without notice of default by an interest; this is the interest at the reference interest rate, increased by eight percentage points and rounded up to the higher half percentage point. Furthermore, the amounts due on the maturity date, but not paid, are increased by operation of law and without notice of default by a fixed compensation of 10% of the amount still due, with a minimum of €40, without prejudice to the right of Jossy Reynvoet VOF to a reasonable compensation for all other collection costs exceeding that fixed amount and which have arisen due to the late payment.
8.6 We remain the full owner of the delivered goods until the moment of full payment of the prices charged, possible interests, compensations, and costs.
8.7 We explicitly reserve the right to reclaim unpaid deliveries, wherever they may be located, without any recourse or opposition from the customer. When we wish to exercise this right, we inform the customer of this.
8.8 During this period of retention of title, the customer assumes the duties and responsibility of a custodian for the delivered goods and he/she consequently undertakes to guard and insure them against all causes of damage, destruction, theft, fire, loss, etc. The customer is not authorized to pledge or in any other way encumber the goods falling under the retention of title. The risk of loss, damage, or theft of the delivered goods passes to the customer from the moment of delivery, regardless of whether the transfer of ownership has already taken place.
Article 9: Force majeure and liability
9.1 We may dissolve the agreement if we cannot fulfill our obligations due to force majeure or another cause external to us. Force majeure is understood to mean all circumstances that cannot reasonably be influenced by us such as, and not limited to: pandemic, strikes, traffic obstructions, exceptional weather conditions, fire, delayed or incorrect delivery by third parties, etc. In that case, you are entitled to a refund of amounts already paid to us, without additional compensation, for ordered products that have not yet been delivered.
9.2 We may suspend the continuation of an agreement or dissolve it out of court, without being liable for compensation, if you do not respect the payment obligation.
9.3 Parties can dissolve the agreement out of court and free of charge if the other party does not fulfill its contractual obligations. Parties confirm any intention to dissolve to each other in writing, with reasons, and as quickly as possible.
9.4 You remain bound to the payment of debts arisen before the date of dissolution. If ordered products were only partially delivered, regardless of the time, these are invoiced separately.
9.5 We and/or our appointees are not liable for the occurrence of any damage that may occur during or after the execution of the agreement or regarding the delivered products, unless there is intent, gross negligence on our part or that of our appointees or proxies, or, subject to force majeure, for the non-execution of an obligation that forms one of the principal performances of the agreement. Our liability is always limited to direct damage. We are never liable for or bound to compensate for intangible, indirect, or consequential damage, including (but not limited to) loss of profit, loss of turnover, loss of income, production limitations, administrative or personnel costs, an increase in general costs, loss of customers, or claims of third parties.
This provision and all other provisions in these general terms and conditions that limit our liability apply both contractually and extra-contractually, and apply for the benefit of Jossy Reynvoet - Bitless Art of Riding VOF, its staff, and managing directors. Nothing in these general terms and conditions, however, excludes or limits our liability for bodily injury or death resulting from our acts or omissions, or for cases falling under the mandatory legislation on product liability.
9.6 Except in case of bodily injury, death, our intent, or gross negligence, our contractual and extra-contractual liability is at all times limited to the amount paid by you for the purchased products (including VAT) that triggered our liability.
9.7 Subject to contrary provisions of mandatory law, we (Jossy Reynvoet - Bitless Art of Riding VOF), our staff, and our managing directors cannot be held (directly) extra-contractually liable.
9.8 If one of the parties does not perform the agreement, or performs it only partially or incorrectly, the party that has suffered damage informs the other party of this in writing within 14 (fourteen) calendar days, stating the reason and an assessment of the damage suffered.
Article 10: Website
10.1 We may adjust, limit, or expand the form and content of our website at our own discretion. Although we endeavor to let the website function optimally and to secure it, any malfunctions, interruptions, loss of data, or unintentional spread of viruses or malware can never be ruled out. We cannot be held liable for this.
10.2 We are not liable for damage due to phishing, farming, or other forms of internet fraud or other criminal activities.
Article 11: Processing of personal data
11.1 We and our appointee(s) collect and/or process the personal data we receive from you for the purpose of executing the agreement, fulfilling orders, delivering goods, handling complaints, processing payments, promotional or informative communication, customer management, accounting, and direct marketing activities in accordance with the General Data Protection Regulation (GDPR) and relevant Belgian legislation. The legal grounds are the execution of the agreement, the fulfillment of legal and regulatory obligations, consent, and/or legitimate interest. Want to know more? Read our privacy statement on the website (https://www.bitloze-academische-rijkunst.be/privacybeleid/).
Article 12: Intellectual property rights
12.1 All documents, images, texts, designs, and all other intellectual works made by us, regardless of the form, remain our property. It is not permitted to share these documents, images, texts, designs, and all other intellectual works, regardless of the form, with third parties, to distribute, copy, or disclose them yourself or with the help of third parties, without our explicit and prior consent. Any infringement of these intellectual rights may give lead to civil and criminal prosecution.
12.2 Upon the purchase of digital products (such as online courses, videos, tutorials, and e-books), you do not buy the product itself, but you obtain a limited, non-exclusive, non-transferable, and revocable right to use the digital content for strictly personal, non-commercial purposes.
12.3 Access to our digital products is strictly personal and limited to the buyer. Any form of copying, distributing, reselling, public display, or modification of the digital content, in whole or in part, is prohibited without our explicit and prior written consent.
12.4 If we identify or have a strong suspicion of infringements of our intellectual property rights, we reserve the right to block or terminate access to the digital content immediately and without prior notice of default. In such a case, you are not entitled to any refund or compensation, and this does not prejudice our right to claim additional compensation for the losses suffered.
Article 13: Complaints
13.1 ny complaints about our service or the products must reach us in writing (e.g. per e-mail) within 14 (fourteen) calendar days, after which we confirm the receipt of the complaint within 30 (thirty) days and subsequently handle it as quickly as possible and to the best of our ability.
Article 14: Disputes and applicable law
14.1 In the event of any disputes, we always first strive for an amicable solution.
14.2 All agreements and these general terms and conditions are exclusively governed by Belgian law, with the explicit exclusion of the Vienna Sales Convention.
14.3 Legal disputes are exclusively submitted to the competent courts of the district where the registered office of Jossy Reynvoet - Bitless Art of Riding VOF is established, unless mandatory consumer law contains provisions that designate another court or another legal system.
ANNEX 1: MODEL WITHDRAWAL FORM
To be used to withdraw from a purchase agreement in accordance with the general terms and conditions by returning this form within the legal period (14 days after receipt of purchased goods).
I hereby inform you that I wish to withdraw from our agreement for the purchase of the following goods:
Description of item:
Ordered on date:
Ordered via:
Delivered on date:
Delivered at address:
Name of consumer:
Address of consumer:
Account number for any refund:
2. General terms and conditions for training and workshops
Article 1: Identification and contact details of the company
Name: Jossy Reynvoet - Bitless Art of Riding
Legal form: General Partnership (GP/VOF)
Registered seat's address: Asserweg 33, 3690 Zutendaal (Belgium)
Enterprise number: 1005.375.801
Legal Entities Register Antwerp, Hasselt division
VAT-number: BE 1005.375.801
Email: info@jossy-reynvoet.com
Phone: +32 (0)478 36 24 45
Article 2: Validity, notification, and acceptance
2.1 These general terms and conditions apply to all quotations, offers, invoices from, and agreements between Jossy Reynvoet - Bitless Art of Riding GP/VOF (hereinafter “Jossy Reynvoet VOF”) and every natural or legal person who registers for a workshop, training (physical or via video call), or training weekend (hereinafter “the Participant”), to the exclusion of any general or special conditions of the Participant.
2.2 By registering via the website or by e-mail, the Participant declares to be aware of these general terms and conditions and to accept them. In the case of online registrations, the Participant is obliged to check these conditions for agreement. The Participant can consult these general terms and conditions freely at any time via the website.
2.3 Any nullity or invalidity of one of these conditions does not entail the nullity of the other clauses or of the agreement. The invalid or void provisions must then be read as a valid provision whereby the result lies as close as possible to the intended result of the invalid or void provision.
2.4 If Jossy Reynvoet VOF and the Participant conclude a separate written agreement, the provisions of the separate agreement shall take precedence over the general terms and conditions. These general terms and conditions shall then serve as supplementary law.
2.5 The Dutch-language conditions prevail over any translations.
Article 3: Offer and conclusion of the agreement
3.1 Jossy Reynvoet VOF offers various services regarding horse training, including physical workshops, online training (video calls), and organized training weekends with stay, training weeks, and events both with its own instructor and external instructors, with the Participant's own horse or a horse from Jossy Reynvoet VOF.
3.2 The agreement is concluded when the Participant registers online via the website or confirms a registration by e-mail.
3.3 In deviation from Article 3.2, a registration for a training weekend with stay is only final and binding after receipt of the deposit requested upon registration. As long as this deposit has not been paid, Jossy Reynvoet VOF reserves the right to assign the reserved place to another participant.
3.4 Jossy Reynvoet VOF reserves the right to accept or refuse registrations at its own discretion. Registrations originating from a Participant with whom a dispute exists, or from a profile that appears fraudulent, or where a serious shortcoming of the Participant is evident, may always be canceled or refused by Jossy Reynvoet VOF.
Article 4: Modalities regarding execution and safety
4.1 The Participant accepts that Jossy Reynvoet VOF carries out the training and workshops according to its own professional insight and according to the philosophy of the 'Bitless Art of Riding'. This always concerns an obligation of means (best-efforts obligation), whereby no specific results can be guaranteed.
4.2 When participating with an own horse, the Participant guarantees that the horse is in good health, free of contagious diseases, and correctly vaccinated in accordance with legal obligations. Jossy Reynvoet VOF reserves the right to immediately refuse access to the training or the domain to horses that show symptoms of illness or pose a danger, without right to restitution.
4.3 The Participant is obliged to strictly follow the instructions and safety regulations of Jossy Reynvoet VOF or its appointees. Wearing suitable, safe clothing is the Participant's own responsibility. If the Participant endangers the safety of themselves, the horse, or third parties, further participation may be denied immediately.
4.4 In the case of online training via video call, the Participant is responsible for a well-functioning internet connection, correctly placed cameras, and the necessary audio equipment. Technical problems on the part of the Participant do not give a right to compensation or extra time.
4.5 If the Participant's horse unexpectedly falls ill or becomes injured during a training weekend or training week, this does not give a right to a (partial) refund of the registration fee, accommodation costs, or other costs incurred. The Participant naturally retains the right to attend the remaining lessons as a spectator (for theory and observation). The Participant is at all times responsible for calling in a veterinarian and bears all costs for this themselves. If the planning and availability allow, a school horse may possibly be used in consultation with Jossy Reynvoet VOF, for which a separate surcharge will be charged.
Article 5: Legal right of withdrawal (for online registrations)
5.1 Upon online registration for a standard workshop or video call, the Participant (in the capacity of consumer) has the right to withdraw from the agreement within 14 days after registration free of charge and without giving reasons. If the Participant explicitly requests the training to take place during this cooling-off period, the Participant acknowledges that they lose their right of withdrawal as soon as the service has been fully performed.
5.2 In accordance with Article VI.53, 12° of the Belgian Code of Economic Law, the 14-day right of withdrawal does not apply to services concerning the provision of accommodation, transport, car rental, catering, and services related to leisure activities, if the agreement provides for a specific date or period of performance. Since a training weekend includes accommodation and leisure activities on specific dates, the statutory right of withdrawal is excluded. In the event of cancellation, only the cancellation conditions from Article 6.2 apply (see below).
5.3 The Participant must in any case notify Jossy Reynvoet VOF of the decision to withdraw before the withdrawal period has expired, via an unequivocal statement. The Participant can do this by sending an e-mail to info@jossy-reynvoet.com. The Participant may use the model form in Annex 1 for this purpose, but is not obliged to do so.
5.4 Jossy Reynvoet VOF will then refund all payments received up to that point within a maximum of 14 days. For the refund, use will be made of the same means of payment as chosen by the Participant when paying for the original registration.
5.5 The right of withdrawal never applies to Participants who are enterprises and therefore not Consumers within the meaning of Article I.1, 2° WER. In the event of cancellation by an enterprise, only the cancellation conditions from Article 6 apply.
Article 6: Cancellation and rescheduling conditions
6.1 Cancellation or rescheduling of workshops and online training (video calls):
- Rescheduling is possible up to at least three (3) days in advance. Less than 3 days in advance, rescheduling is no longer possible.
- Cancellation: The costs in case of cancellation by the Participant are charged as follows:
- Cancellation more than 30 days in advance: Completely free of charge.
- Cancellation between 30 days and 10 days in advance: The Participant owes 50% of the total agreed fee.
- Cancellation less than 10 days in advance: The Participant owes 100% of the total agreed fee.
6.2 Cancellation of training weekends and training weeks (whether or not with stay): Given the reservation of accommodation and horses, stricter cancellation conditions apply to weekends and weeks. Cancellations must always be made by e-mail.
- In the event of cancellation, the paid deposit (as stated in Art 3.3) remains definitively acquired by Jossy Reynvoet VOF in all cases to cover administration and reservation costs, and will not be refunded.
- In the event of cancellation less than 30 days before the start of the weekend or the week, the Participant owes 100% of the total remaining registration fee, unless the Participant provides a replacement participant themselves who is approved by Jossy Reynvoet VOF.
6.3 Jossy Reynvoet VOF reserves the right to cancel a training, workshop, or training weekend in case of force majeure, illness of the instructor, or insufficient registrations. In that case, a new date will be sought in consultation, or the registration fee already paid (including deposit) will be fully refunded.
Article 7: Prices, quotations, and payment terms
7.1 All prices on the website or in quotations are in euros and include VAT (unless B2B is explicitly stated as excluding VAT).
7.2 Any additional costs during a training weekend (such as extra hay, stabling, specific catering outside the arrangement) are charged separately unless stated otherwise in the offer.
7.3 Invoices must be paid within the term as stated on the invoice. Unless otherwise agreed, this is a term of 7 days after the invoice date.
7.4 In the event of exceeding the payment term, for whatever reason, Jossy Reynvoet VOF may start a collection procedure, whether or not via an external party to whom it transfers the necessary customer data for this purpose. The Participant remains bound in any case to a full compensation of the extrajudicial and/or judicial collection costs.
7.5 Invoice collection from consumers in accordance with Book XIX of the Code of Economic Law: After exceeding the payment term, the Participant-Consumer receives a free payment reminder and a term of 14 calendar days to settle the outstanding amount. No costs are charged for this first payment reminder. Upon exceeding the term stated in the payment reminder, the following collection costs become due:
- Default interest cf. Art. 5 of the Act of 2 August 2002 on combating late payment in commercial transactions: This is the interest at the reference interest rate increased by eight percentage points and rounded up to the higher half percentage point.
- One-off fixed penalty clause:
- €20.00 for claims less than or equal to €150.00
- €30.00 + 10% on the outstanding amount in the bracket between €150.01 and €500.00
- €65.00 + 5% on the outstanding amount in the bracket from €500.01 with a maximum of €2,000.00
7.6 Invoice collection from enterprises: In the event of late payment, the amounts due will be increased by operation of law and without notice of default by an interest; this is the interest at the reference interest rate, increased by eight percentage points and rounded up to the higher half percentage point. Furthermore, the amounts due on the maturity date, but not paid, are increased by operation of law and without notice of default by a fixed compensation of 10% of the amount still due, with a minimum of €40, without prejudice to the right of Jossy Reynvoet VOF to a reasonable compensation for all other collection costs exceeding that fixed amount and which have arisen due to the late payment.
Article 8: Force majeure and liability
8.1 Jossy Reynvoet VOF may dissolve the agreement if it cannot fulfill its obligations due to force majeure or another cause external to it. Force majeure is understood to mean all circumstances that cannot reasonably be influenced by Jossy Reynvoet VOF such as, and not limited to: pandemic, strikes, traffic obstructions, exceptional weather conditions, fire, delayed or incorrect delivery by third parties, etc. In that case, the Participant is entitled to a refund of amounts already paid, without additional compensation, for services that have not yet been delivered.
8.2 If Jossy Reynvoet VOF at the onset of the force majeure situation has already partially fulfilled its obligations or can only partially fulfill its obligations, it is entitled to invoice the services already performed separately and the Participant is bound to settle this invoice.
8.3 The Participant explicitly acknowledges that horses are living animals with their own and unpredictable behavior and that working with horses involves inherent risks. The Participant acknowledges that, when the Participant's (own) horse is used, they are in principle liable as owner/keeper for the damage caused by the animal. To the extent permitted by law, the Participant indemnifies Jossy Reynvoet VOF for damage to persons or property caused by the horse during the performance of the services. The Participant furthermore declares that they are adequately insured for damage to third parties/property.
8.4 Participation in horse training involves inherent risks. The Participant explicitly declares to be aware of the unpredictable nature of horses. Participation in the workshops, training, and training weekends is entirely at the Participant's own risk.
8.5 Jossy Reynvoet VOF is not liable for loss, theft, or damage to personal property (including the horse and equipment) of the Participant during the training, workshop, or training weekend.
8.6 The liability of Jossy Reynvoet VOF and/or its appointees is, to the maximum extent permitted under applicable law, always limited to direct, immediate damage and only invocable insofar as this is the result of its intent or fraud, its gross negligence or that of its appointees or proxies, or, subject to force majeure, for the non-execution of the essential obligations that form the object of the agreement. Jossy Reynvoet VOF is never liable for or bound to compensate for intangible, indirect, or consequential damage, including (but not limited to) loss of profit, loss of turnover, loss of income, production limitations, administrative or personnel costs, an increase in general costs, loss of customers, or claims of third parties.
8.7 The total liability of Jossy Reynvoet VOF is at all times limited to a maximum of the amount that is actually paid out in the case concerned by the liability insurance of Jossy Reynvoet VOF. If the insurer does not proceed to payment for any reason, the liability of Jossy Reynvoet VOF is explicitly limited to a maximum of the invoice value (excl. VAT) of the specific assignment to which the damage claim relates.
8.8 If the Participant identifies an attributable shortcoming, they must inform Jossy Reynvoet VOF of this as soon as possible and at the latest within 14 (fourteen) calendar days after discovery of the shortcoming, via e-mail. Following the notice of default, Jossy Reynvoet VOF always has the right to rectify the shortcoming.
Article 9: Intellectual property rights and visual material
9.1 All provided course materials, theories, and schedules remain the intellectual property of Jossy Reynvoet VOF. The Participant is not permitted to copy or commercially distribute these without prior permission.
9.2 During the workshops, training, and weekends, visual material (photo/video) may be made by Jossy Reynvoet VOF. By agreeing to these conditions, the Participant gives permission to use non-posed atmosphere images on which they (or the horse) appear, for its own promotion channels (website/social media). For targeted portrait photos or lesson videos, permission will be requested separately.
9.3 The Participant is allowed to make visual material during the training for personal use, provided this does not disrupt the lesson. Spectators are not entitled to make visual material, unless they have been specifically requested by the Participant to record their lesson. As soon as Jossy takes over the horse, any form of filming must be stopped immediately. Publicly sharing (on social media) full lesson content is prohibited.
Article 10: Processing of personal data
10.1 Jossy Reynvoet VOF and its appointee(s) collect and/or process the personal data they receive from the Participant for the purpose of executing the agreement, handling complaints, processing payments, promotional or informative communication, customer management, accounting, and direct marketing activities in accordance with the General Data Protection Regulation (GDPR) and relevant Belgian legislation. The legal grounds are the execution of the agreement, the fulfillment of legal and regulatory obligations, consent, and/or legitimate interest. Want to know more? Read our privacy statement on the website (https://www.bitloze-academische-rijkunst.be/privacybeleid/).
Article 11: Disputes and applicable law
11.1 In the event of disputes, parties shall always first strive for an amicable solution.
11.2 Belgian law is exclusively applicable. In the event of a dispute that cannot be resolved amicably, only the courts of the district of Antwerp, Hasselt division, are competent, unless provisions of mandatory consumer law designate another court.
ANNEX 1: MODEL WITHDRAWAL FORM
To be used to withdraw from an agreement in accordance with the General Terms and Conditions by returning this form within the legal period.
I hereby inform you that I wish to withdraw from our agreement concerning the delivery of the following Service:
Description of service:
Ordered on date:
Ordered via:
Delivered/To be delivered on date:
Delivered at address:
Name of consumer:
Address of consumer:
Account number for any refund:
